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I am a registered user but cannot see the hairstyles.
To view the library of hairstyles and colors, please make sure you have the following:
- Your browser needs to be enabled to accept Cookies and Sessions. This is a default setting in your browser.
- Delete the cookies from your computer and clear your browser's cache. This would help to avoid viewing the cached page.
- Microsoft Internet Explorer 4+, Netscape 4+ or Opera
- Macromedia flash 6 or above needs to be installed to view the Hairstyles. If you don't have flash 6 installed, please download and install it. It will only take a few minutes.
- A firewall like "Zone Alarm" or "Norton Internet Security" may prevent the viewing of the hairstyles. If so, you will need to configure the firewall so it will accept flash downloads. If you still can't see the hairstyles you may need to disable the firewall.
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What are the Photo Specifications?
Make sure you upload a head and shoulders high quality photo of yourself that meet the following guidelines:
- You should be looking directly at the camera against a plain white background without tilting your head.
- Your hair should be tied back and behind your ears, so your face and ears are well exposed.
- Your photo should be of normal size, clear, focused and well lighted.
- Your photo should be appproximately 200 pixels x 250 pixels max.
- Refer to the following photo.
The better quality photo you upload, the better you will look with the different hair styles and colors!
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I can't upload my photo. What should I do?
Your Photo should be 2 megabyte maximum in size. If you are having difficulties uploading your photo, please send your photo to photos@thehairstyler.com with your username and email address.
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Can I upload more than one photo?
You can upload more than one photo (unlimited photos) of your family members and friends within your 3 months membership. You can replace your photo at anytime.
You can only view one photo at a time.
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I have uploaded my photo but cannot see it. What should I do?
To view your photo with the hairstyles, please make sure you have the following:
- Your browser needs to be enabled to accept Cookies and Sessions. This is a default setting in your browser.
- Delete the cookies from your computer and clear your browser's cache. This would help to avoid viewing the cached page.
- Microsoft Internet Explorer 4+, Netscape 4+ or Opera
- Macromedia flash 6 or above needs to be installed to view the Hairstyles. If you don't have flash 6 installed, please download and install it. It will only take a few minutes.
- A firewall like "Zone Alarm" or "Norton Internet Security" may prevent the viewing of the hairstyles. If so, you will need to configure the firewall so it will accept flash downloads. If you still can't see the hairstyles you may need to disable the firewall.
- If you are using an AOL browser, please make sure that the "Always use Compressed Graphics" option under "WWW preferences" is unchecked.
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I have uploaded a new photo but still see the old photo. What should I do?
There is an internet browser setting which might keep your old photo in memory.
To see your new photo, please clear the cache (memory) from your internet browser, which is in the browser settings.
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Can I save the position and color of the photo?
You can save the position, scale, color and brightness of your photo by clicking on the "edit you photo" button on the left menu.
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The hairstyles and colors don't look realistic. What should I do?
The hairstyles and colors will look best and most realistic on a photo with a white background. The better quality photo you upload, the better you will look with the different hairstyles and colors.
You can modify your photo with the Photo Editor, which will add a white background to your photo, based on the faceshape you choose.
Please make sure that your monitor is set to at least 16 bit color mode (thousands of colors) and that the contrast and brightness on your monitor is set accurately so that the colors displayed by your monitor are realistic.
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Which browser do I need to view this site?
This website should be viewed with Microsoft Internet Explorer version 4.0 or later, or Netscape version 4.0 or later.
Cookies, Sessions and Java should be enabled in your browser for better viewing.
The web pages are designed for monitor resolution 800x600 or above, with a minimum of 256 colors.
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Will you add more styles and colors?
We add a minimum of 50 new styles every month. Our database of hairstyles and colors is constantly growing.
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Can the hairstyles and colors be printed on paper?
The hairstyles and colors can be printed from a normal printer. The quality of the printed styles depends on the quality of your printer.
To Print a hairstyle click on the "Print" button on the hairstyles viewer. Please note that this button is different from the Print button of your browser.
You can also Print all of your saved favorites as Thumbnails by clicking on the "print all favorites" on the View Favorites page.
If you have problems printing a hairstyle, please contact us specifying the Operating system and browser you are using.
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Can I download the hairstyles to my computer?
You can download the hairstyles to your computer as a jpg or bitmap file by using a Screen Capture program like ScreenHunter (for Windows).
Click here to download the FREE version of ScreenHunter. Click here to visit the ScreenHunter website.
Alternatively you could follow the steps below.
Windows:
- Choose the hairstyle you would like to download to your computer and make sure it is fully visible on your screen.
- Press the Print Screen (PrtScn) key on the keyboard (it's usually located next to the F12 key).
- Run a Graphics program. (For example, Windows has a Graphics program called "Windows Paint" or "Imaging". It is available in Start->Programs->Accessories.)
- Within the Graphics program, select File->New->Jpg file.
- Within the Graphics program, paste the picture, by selecting Edit->Paste.
- Within the Graphics program you can save (File->SaveAs) the picture as a bitmap or jpg file.
Mac OS 7.5 or newer:
- Choose the hairstyle you would like to download to your computer and make sure it is fully visible on your screen.
- Press SHIFT, COMMAND, and 3 at the same time. (e.q.: first hold down the SHIFT and COMMAND keys, then press the 3 key). This will save the screen into a PICT file.
- Depending on the version of your Mac OS, the PICT file may be saved on your desktop or on the top folder of the hard drive. Look for a file named PICTUREn (where n is a number and the last screen capture has the largest n).
- Open the PICT file using a paint program or by double clicking it.
- Within the Graphics program you can save the picture as a bitmap file.
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Can I save the hairstyles?
You can save your favorite hairstyles and colors to your "favorites" folder by clicking on "save this style to favorites" when viewing the hairstyles.
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Can I cancel my membership? Will I be charged again?
You may cancel your subscription at any time. To cancel, please contact Customer Support.
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